It's okay to change your mind! My o My online boutique offers you free returns. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For local pickup orders, the 14-day return period begins on the date you receive the ready for pick-up notification.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please submit a return request: Go to Returns requests page from the main menu or footer menu, and then request a return.

1. Open the Return request page and write the email address you used with your order. It doesn't matter if you have created a profile at us, simply use the same email you've received the order confirmation.

2. Select the order that you want to submit the return for.

3. If your order has more than one item, then click the items that you want to return.

4. Select a return reason and add a note for the store. We always value your feedback, and sincerely wish to know the reasons why - even if you simply changed your mind!

5. Click Request return.

We approve your return request within a few days time. If your order requires shipping, you receive an email with shipping instructions and a return shipping label.

Local pick-ups can be returned to the store.

Cannot be returned: Unfortunately, we cannot accept returns on gift cards. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.


Refunds: We will notify you once we have received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Unclaimed shipments: Unclaimed shipments are not considered returns. Please note that if you do not collect your order, the package will be sent back to us. The sum of your purchase or the shipping fee will not be refunded. However, you can initiate a return request through our website, and once processed, we will refund the product sum. The shipping fee is in this case non-refundable.

Unclaimed local pick-ups: Unclaimed local pick-ups are not considered returns. We keep local pick-ups for 14 days from your first Ready for pick-up notification. After 14 days of sending the first notification, any unclaimed local pick-ups are deemed abandoned. Abandoned orders revert back to us, and they are not automatically refunded.

Please bear this in mind if you are planning a trip or are otherwise unable to claim your order, and contact us at customer service customerservice@myomy.fi or directly to the store. We are always happy to help you.

Exchanges: Unfortunately, at this point we do not have an exchange service available. The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Suomenkielellä? Täältä löytyy palautusohje suomeksi kyllä!