Free returns within 14 days.
We offer free returns. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For local pick-up orders, the 14-day period begins on the date you receive the ready-for-pick-up notification.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to request a return
Log in to your account from the profile icon in the store's navigation, then submit a return request from your order page.
- In the Email field, enter your email address (the same one used for the order), then click Continue.
- Open the email sent from our store and copy the six-digit verification code.
- Enter the verification code on the online store.
- Click the order you want to return.
- If your order has more than one item, select the items you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Local pick-ups can be returned directly to the store.
Items that cannot be returned
We cannot accept returns on gift cards. Certain types of items cannot be returned, such as perishable goods (food, flowers, plants) and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
Unclaimed shipments
Unclaimed shipments are not considered returns. If you do not collect your parcel, the package will be sent back to us. The original shipping fee will not be refunded. You can initiate a return request through our website, and once processed, we will refund the product sum — the shipping fee is non-refundable in this case.
Unclaimed local pick-ups
Unclaimed local pick-ups are not considered returns. We hold local pick-ups for 30 days.
Exchanges
At this point we do not offer an exchange service. The best way to ensure you get what you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.
Right of withdrawal (EU consumers)
In accordance with the EU Consumer Rights Directive (2011/83/EU) and the Finnish Consumer Protection Act (Kuluttajansuojalaki), you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you — or a third party other than the carrier indicated by you — acquire physical possession of the goods.
To exercise the right of withdrawal, follow the return request process above or contact our customer service by email. The refund will be issued using the same means of payment used for the original transaction.
Suomeksi: lue palautusohje suomeksi.
